HOWLAND – It has been well documented how Fire Chief Josh McNally preaches professionalism as much as he does any other topic when training ambulance and firefighter staff.
It is, arguably, the very foundation upon which the Howland Fire Department has been rebuilt. Professionalism and arguably something more personal, or at least personable.
For example, it was his crew that brought a bed-ridden elderly woman to her husband’s funeral, and stayed with her during the hardest time in anyone’s life, knowing it was a “volunteer run” for his employees but also that it was the right thing to do.
“I am very, very proud of my crew,” McNally said. “The administration here and the administration at the nursing home work to provide the best care for the patient. Our crew has always been patient advocates.”
Last week, the reputation of his department provided real financial results, as they were awarded a contract with Orono Commons, a nursing home owned by Genesis Health Care.
Howland will now exclusively provide non-emergent transport.
“They have called us a couple times in the past,” he said. “After six months, they said we really stood out.”
McNally said the team at the Orono facility said they had “never dealt with an ambulance service that had been so caring.”
“We have prided ourself on that reliability and quality,” McNally said.
The agreement takes effect on April 1, 2018.